By Placing A Print Order with Mirror Image, You Agree To The Following Terms:
COLOR REPRODUCTION INFORMATION
Mirror Image is considered a “Gang-Run Printer” which provides affordable four-color printing. “Gang-Run Printing” will group your order along with other orders allowing overall production costs and expenses to be shared with our other customers.
Because of variances in paper stock, equipment, inks and other conditions between proofing and production, a “acceptable color” (as determined by generally accepted trade technical methods) is to be expected with gang-run printing. When such a variation occurs, it will be considered acceptable performance. Mirror Image accepts no responsibility for color variations between submitted files and the final printed piece achieved from utilizing our gang-run process. We willNOT reprint because of color variations that have occurred during the gang-run printing process. If you require a more precise printed product please request a custom quote. By placing an order you are agreeing to all of our terms and conditions.
Quotes/Estimates
Prices posted on our website are subject to change without notice. Written estimates are only good for 30 days. An estimate not accepted within 30 days may be changed due to a variety of reasons.
Payment Terms
ALL orders must be prepaid due to the speed of our turnaround. In the event the details of an order/job have been modified and an unpaid balance is created, the card used to place the original order will be charged. Charges typically will occur within 24-72 hours of the modification, but can take up to 45 days depending on our current workload as these charges must first be individually verified by an actual person.
Late Payments
If you have Net 30 Day terms with us, all payments that are not received within 30 days from when the order was placed or by agreed upon date will be assessed a 20% late payment charge.
Orders
Mirror Image reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Mirror Image is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to us for printing and/or duplication.
Cancellations
Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. The cancellation must occur before the cutoff time that applies to your order and the related product(s) that were ordered. A minimum charge of $35 + 3% of total job cost (includes shipping) is applied to jobs canceled. No refunds will be issued for orders cancelled after the business day order was placed. In those instances we will issuecredit.
Refund Policy
Under no circumstances will Mirror Image issue a refund. We only issue credit.
Credit Card Chargeback Policy
All credit card issues and/or disputes on products or services purchased by your credit card authorization from Mirror Image shall be dealt with between the customer and Mirror Image. By agreeing to these terms and conditions the customer agrees to never chargeback a purchase for any reason.
Order Specifications
Estimates are based on the accuracy of the specifications provided by the customer. Mirror Image can re-quote a job at the time of submission if the filesdon’t conform to the information on which the original estimate was based.
Arbitration
Any dispute between any of the parties hereto or any claim by a party against another party arising out of or relating to this Agreement or any alleged breach thereof, shall be determined by arbitration in accordance with the commercial arbitration rules then in force with the American Arbitration Association. The arbitration shall be conducted in Ardmore, PA and shall be subject to the substantive law of the State of PA. The decision rendered by the arbitrator shall be accompanied by a written opinion in support thereof and shall be final, conclusive and binding upon the parties in the dispute without right of appeal. Judgment upon any such decision may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the decision of an order of enforcement, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses, including attorneys fees, to be paid by the parties against whom enforcement is ordered. The fees and expenses of such arbitration shall be borne by the non-prevailing party, as determined by such arbitration.
Indemnification
The customer represents that it has the legal right to produce allmaterials ordered from Mirror Image. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a “Claim”) is made or commenced against m3printing.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the product produced by Mirror Image ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold Mirror Image harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Mirror Image against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Mirror Image for any legal fees and expenses it reasonably incurs in responding.
Alterations/Corrections
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current design rate.
Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production operations, a “acceptable color” variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.
Overruns/Underruns
The generally accepted trade practice is plus or minus 10% of quantity ordered.
Delivery/3rd Party Shipping
Charges for delivery of materials and supplies from the client or the client’s supplier to Mirror Image are not included in quotations unless specified. Mirror Image is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.
Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 5 calendar days after delivery. If no such claim is made, Mirror Image and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Mirror Image’s performance has fully satisfied all terms, conditions and specifications.
*ADDITIONAL INFORMATION:
a. Print turnaround is based from when production begins; Day 1 will be the next business day. Orders that are placed after 10AM are considered the next business day.
b. The final piece MAY be up to an 1/8th inch smaller or larger than actual order size unless exact size is selected.
c. The final piece MAY slide up, down, left, or right 1/16th inch to 1/8th inch in either direction. So we strongly recommend that you DO NOT use borders in your artwork.
d. The final piece MAY be cut slightly uneven, 0 to 10 degree shifts are considered acceptable.
e. When reordering, colors MAY be slightly different then original order. (Unless a proof is purchased and color matching is purchased for an additional fee).
f. If files are submitted and do not meet our specifications, Mirror Image reserves the right to add a border to the artwork.
g. If files are submitted in RGB mode, you are authorizing Mirror Image to convert the file(s) to CMYK mode. (Converting files from RGB to CMYK may cause color shifting as well as other undesirable results).
Reprints
If for any reason Mirror Image must reprint a job, we will only use the original files submitted. Under no circumstances will we accept new files for the reprint or additional charges will incur.
